New Horizons of Science, Technology and Culture Vol. 10

Hamad Medical Corporation (HMC), Qatar’s leading public healthcare provider, has advanced digital transformation through Oracle Cerner systems, supported by its Nursing Informatics Department (NID), established in 2006 to strengthen nurses’ competencies in Clinical Information Systems (CIS) and Information Technology (IT). Despite evidence of improved documentation quality, Electronic Health Record (EHR) navigation, and digital confidence, the impact of these programs had not been systematically validated. This study aims to evaluate the impact of Nursing Informatics–led education and training programs at HMC on clinical practice, digital competency, workflow efficiency, and compliance among nursing and allied healthcare professionals. This study employed a mixed-methods approach using six evaluation tools: online surveys (n=774), supervisor interviews (n=30), field observations (n=82), pre/post performance assessments, compliance indicator reviews, and educational session surveys (2021–2025) to assess training effectiveness across Kirkpatrick levels. Results demonstrated exceptionally high adoption rates (95–97% for CIS, 93–95% for IT), improved documentation accuracy, reduced errors, enhanced confidence, and stronger collaboration. Field observations confirmed that 98.8% of staff performed digital tasks independently or expertly, while performance assessments showed efficiency gains of up to 38%. Supervisor interviews reinforced behavioural transfer, linking training to patient safety, teamwork, and unit performance, though challenges such as technical limitations, workload pressures, and skill decay were noted. Overall, findings indicate that training has progressed from digital adoption to optimization, with clear organizational benefits in compliance, efficiency, and patient safety. Strategic recommendations include structured refresher programs, role-specific training pathways, advanced analytics modules, and infrastructure improvements to sustain long-term competency and maximise return on investment. Future research should focus on long-term sustainability of behavioural change, role-specific training effectiveness, and the integration of advanced analytics and automation to further enhance digital healthcare transformation.