https://stm2.bookpi.org/HRSHEDEROP <p>The hospitality industry is fundamentally a people business. While technology, infrastructure, and branding shape competitive positioning, it is employees—through their attitudes, behaviors, and emotional engagement—who ultimately determine service quality, guest satisfaction, and organizational reputation. Yet hospitality work is also characterized by high labor intensity, emotional demands, workforce diversity, and persistent challenges related to turnover, well-being, and skill development. These realities make Human Resource Management not merely a support function, but a strategic imperative for hospitality organizations.</p> <p>This book is written in response to the growing need for a coherent, theory-driven, and practice-oriented understanding of Strategic Human Resource Management (SHRM) in hospitality contexts. Drawing on established and contemporary research, the book integrates foundational theories—including the Resource-Based View, Service–Profit Chain, Job Characteristics Model, Job Demands–Resources framework, Socio-Technical Systems theory, and the Technology Acceptance Model—with current industry practices shaped by digital transformation, analytics, and artificial intelligence. By doing so, it bridges the persistent gap between HR theory and the operational realities of hospitality organizations.</p> <p>The book is designed for multiple audiences. For students of hospitality management and human resources, it provides conceptual clarity, structured frameworks, and applied insights that support learning and critical thinking. For academics and researchers, it synthesizes key debates, highlights emerging research directions, and situates hospitality HRM within broader strategic management discourse. For industry practitioners and leaders, it offers evidence-based managerial takeaways that can be translated into actionable HR strategies aligned with service excellence and employee sustainability.</p> <p>Rather than viewing employees as a controllable cost or technology as a standalone solution, this book adopts a human-centered perspective. It emphasizes that effective HR systems, leadership practices, and digital tools must be designed around employee experience, fairness, and well-being to achieve meaningful adoption and long-term impact. In an era where hospitality organizations face rapid technological change, labor shortages, and rising service expectations, the future of the industry will depend on how successfully organizations integrate people, technology, and strategy.</p> en-US Wed, 18 Feb 2026 00:00:00 +0000 OJS 3.3.0.10 http://blogs.law.harvard.edu/tech/rss 60 https://stm2.bookpi.org/HRSHEDEROP/article/view/972 <p>The hospitality industry is fundamentally people-centric, with service quality, guest satisfaction, and organisational performance shaped directly through employee–guest interactions. In response to persistent challenges such as high employee turnover, emotional labour, labour shortages, and rapid technological change, Human Resource Strategies for Hospitality Excellence positions Human Resource Management as a strategic capability rather than an administrative function. The book provides an integrated and theory-driven examination of how strategic HR practices contribute to employee retention and sustainable organisational performance in hospitality contexts.</p> <p>The book draws explicitly on established theoretical frameworks, including the Resource-Based View, Job Demands–Resources model, Job Characteristics Model, Service–Profit Chain, Socio-Technical Systems theory, and the Technology Acceptance Model. These perspectives are synthesised to explain the mechanisms through which HR systems, leadership practices, job design, and digital HR technologies influence employee experience, engagement, service behaviour, and performance outcomes. Central themes addressed include employee well-being and experience, technology acceptance in HR systems, ethical and human-centred HRM, workforce flexibility, and strategic talent management.</p> <p>By integrating people, technology, and ethical considerations within a coherent conceptual framework, the book bridges the gap between academic theory and hospitality practice. It offers evidence-based insights for managers and HR professionals while advancing scholarly understanding of strategic HRM in service-intensive environments. The book is intended for postgraduate students, researchers, and industry practitioners seeking a comprehensive and applied understanding of human resource strategies for hospitality excellence.</p> Dr. Mahasweta Ghosh Copyright (c) 2026 Author(s). The licensee is the publisher (BP International). https://stm2.bookpi.org/HRSHEDEROP/article/view/972 Wed, 18 Feb 2026 00:00:00 +0000